Student Services Outcomes Assessment

Student Services Outcomes assessment supports student success through a reflective process that allows student and academic support units to define meaningful outcomes to measure the effectiveness of their co-curricular educational programming, services, and activities for continuous improvement of student success initiatives. 

Student outcomes align with the unit mission, focus on the central purposes of the unit, and reflect meaningful and manageable expectations for the unit to achieve and track on a continual basis. If a unit has an educational component, it is appropriate for the unit to have a student learning outcome, a type of student outcome. Student learning outcomes (SLOs) are specific statements that articulate the content knowledge, skills, and/or dispositions students should gain or improve through participating in unit programs or activities. SLOs contain precise, measurable, and observable verbs that reflect an appropriate depth of knowledge from expected participation.

Units follow a regular process of collecting data and assessing student outcomes using multiple measures, which may include a combination of direct measures and indirect measures. Data collected through this process are analyzed and summarized in an assessment document based on the Student Services Outcomes Template and Student Services Outcomes Checklist. This document provides evidence of seeking improvement based on analysis of results in student outcomes.

Student Services outcomes assessment documents are submitted to the Office of Institutional Assessment and Accreditation twice a year for peer-review using the criteria in the Student Services Outcomes Checklist. IAA hosts several charrette events for all Student Services units, in which units have the opportunity to discuss, reflect, and receive feedback on their assessment process or documentation from other Student Services units. 

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* Download template as .docx file. 

Assessment Process

Student Services Outcomes Assessment Timeline

Assessment Timeline	Description	Charrette Dates	Document Due Date
Jan - June 2022	Complete Unit Mission through Data Collection Procedures	May 2022	June 27, 2022
July - Dec 2022	Update previous sections Complete Results, Reflections, and Use of Results for Future Improvement	Nov 2022	Dec 16, 2022
Jan - June 2023	Update previous sections Complete Impact of past improvements and changes Identify new actions for future improvements	May 2023	June 26, 2023
July - Dec 2023	Update and complete assessment document	Nov 2023	Dec 15, 2023
Jan - June 2024	Update and complete assessment document	May 2024	June 24, 2024
July - Dec 2024	Update and complete assessment document	Nov 2024	Dec 13, 2024

Student Services Assessment Bulletins

General Resources

• Pre-submission Check
• Actions for Future Improvement List
• Data Review Worksheet
• Marymount University Administrative Assessment Handbook
• Youngstown State University Co-Curricular Student Learning Outcomes Assessment Handbook
• James Madison University Assessment Skills
• NILOA website for those new to assessment

Last updated: 5/2/2022