Student Services Outcomes Assessment
Student Services Outcomes assessment supports student success through a reflective process that allows student and academic support units to define meaningful outcomes to measure the effectiveness of their co-curricular educational programming, services, and activities for continuous improvement of student success initiatives.
Student outcomes align with the unit mission, focus on the central purposes of the unit, and reflect meaningful and manageable expectations for the unit to achieve and track on a continual basis. If a unit has an educational component, it is appropriate for the unit to have a student learning outcome, a type of student outcome. Student learning outcomes (SLOs) are specific statements that articulate the content knowledge, skills, and/or dispositions students should gain or improve through participating in unit programs or activities. SLOs contain precise, measurable, and observable verbs that reflect an appropriate depth of knowledge from expected participation.
Units follow a regular process of collecting data and assessing student outcomes using multiple measures, which may include a combination of direct measures and indirect measures. Data collected through this process are analyzed and summarized in an assessment document based on the Student Services Outcomes Template and Student Services Outcomes Checklist. This document provides evidence of seeking improvement based on analysis of results in student outcomes.
Student Services outcomes assessment documents are submitted to the Office of Institutional Assessment and Accreditation twice a year for peer-review using the criteria in the Student Services Outcomes Checklist. IAA hosts several charrette events for all Student Services units, in which units have the opportunity to discuss, reflect, and receive feedback on their assessment process or documentation from other Student Services units.
* Download template as .docx file.
Student Services Outcomes Assessment Timeline
|Cycle||Assessment Timeline||Description||Charrette Dates||Document Due Date|
|1||Jan - June 2022||Complete Unit Mission through Data Collection Procedures||May 2022||June 27, 2022|
|2||July - Dec 2022||Update previous sections|
Complete Results, Reflections, and Use of Results for Future Improvement
|Nov 2022||Dec 16, 2022|
|3||Jan - June 2023||Update previous sections|
Complete Impact of past improvements and changes
Identify new actions for future improvements
|May 2023||June 26, 2023|
|4||July - Dec 2023||Update and complete assessment document||Nov 2023||Dec 15, 2023|
|5||Jan - June 2024||Update and complete assessment document||May 2024||June 24, 2024|
|6||July - Dec 2024||Update and complete assessment document||Nov 2024||Dec 13, 2024|
Student Services Assessment Bulletins
- Marymount University Administrative Assessment Handbook
- Youngstown State University Co-Curricular Student Learning Outcomes Assessment Handbook
- James Madison University Assessment Skills
- NILOA website for those new to assessment
Last updated: 5/2/2022