Student Services Outcomes Assessment
Student Services Outcomes assessment supports student success through a reflective process that allows student and academic support units to define meaningful outcomes to measure the effectiveness of their co-curricular educational programming, services, and activities for continuous improvement of student success initiatives.
Student outcomes align with the unit mission, focus on the central purposes of the unit, and reflect meaningful and manageable expectations for the unit to achieve and track on a continual basis. If a unit has an educational component, it is appropriate for the unit to have a student learning outcome, a type of student outcome. Student learning outcomes (SLOs) are specific statements that articulate the content knowledge, skills, and/or dispositions students should gain or improve through participating in unit programs or activities. SLOs contain precise, measurable, and observable verbs that reflect an appropriate depth of knowledge from expected participation.
Units follow a regular process of collecting data and assessing student outcomes using multiple measures, which may include a combination of direct measures and indirect measures. Data collected through this process are analyzed and summarized in an assessment document based on the Student Services Outcomes Template and Student Services Outcomes Checklist. This document provides evidence of seeking improvement based on analysis of results in student outcomes.
Student Services outcomes assessment documents are submitted to the Office of Institutional Assessment and Accreditation twice a year for peer-review using the criteria in the Student Services Outcomes Checklist. IAA hosts several charrette events for all Student Services units, in which units have the opportunity to discuss, reflect, and receive feedback on their assessment process or documentation from other Student Services units.
* Download template as .docx file.
Student Services Outcomes Assessment Timeline
|Reporting Cycle||Assessment Timeline||Charrette Dates||Document Due Date|
|Spring 2023||January - June 2023||May 2023||June 26, 2023|
|Fall 2023||July - Dec 2023||Nov 2023||Dec 15, 2023|
|Spring 2024||January - June 2024||May 2024||June 24, 2024|
|Fall 2024||July - Dec 2024||Nov 2024||Dec 13, 2024|
|Spring 2025||January - June 2025||May 2025||June 24, 2025|
Student Services Support
Let’s chat about :
- Assessment processes
- Survey development
- Overcoming challenges
- Engaging stakeholders
- Assessment growing pains
- Assessment document support or feedback
- Summarizing data
- Manageable & meaningful assessment practices
- Orientation to Student Services assessment
- Refining outcomes
- Improving alignment
- Data collection considerations
- Qualtrics support
- Mission statements
- Assessment terminology
- Measurement tools
- And more!
Student Services Assessment Bulletins
- Pre-submission Check
- Actions for Future Improvement List
- Data Review Worksheet
- Marymount University Administrative Assessment Handbook
- Youngstown State University Co-Curricular Student Learning Outcomes Assessment Handbook
- James Madison University Assessment Skills
- NILOA website for those new to assessment
Last updated: 5/2/2022