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Frequently Asked Questions

What can we help you with?

Continuing Education Questions
Registration Questions
Payment Questions
Miscellaneous Questions

Continuing Education Units

General

What are Continuing Education Units?
Continuing Education Units (CEUs) are nationally recognized units of achievement that are used as evidence of increased technical competence. You earn one CEU for every 10 hours of class.

What is a certificate of completion?
Most of our professional courses and conferences provide a certified Georgia Southern University document that serves as proof that you completed the course material.

Transcripts and Transferring Credits

How do I obtain a transcript to prove I took a Division of Continuing Education course?
You may request a Division of Continuing Education course transcript by calling 912-478-5551. Be prepared to provide your contact information before transcript(s) can be mailed.

Will the Division of Continuing Education courses appear on my college transcript?
No. Non-credit programs are not added to your official Georgia Southern University transcript.

Can I transfer the credits I earn through the Division of Continuing Education toward a degree at Georgia Southern University?
At this time, all of our programs are non-credit. Therefore, they can not be applied toward completing a credited degree program.

Registration

Changes to Your Registration

How do I fix an error in, or update, my registration?
There are three ways to modify your registration. For each, you will need to refer to the Registration Confirmation email that you received shortly after registering.

Option 1

  1. Navigate to the registration home page.
  2. Click Already Registered? in the bottom right of your screen. You will be prompted to enter your email address and confirmation number, which can be found on your Registration Confirmation Email.

Option 2

  1. Refer to your Registration Confirmation Email.
  2. Find the “To view or modify your registration, please click here,” section. After clicking the link, you will be prompted to enter your confirmation number, which can be found at the beginning of your email.

Option 3

Please contact Registrations at ce-registrations@georgiasouthern.edu or by phone at 912-478-5551.

Please note, if you have not received a Registration Confirmation email, please check your Spam folder. If you are still unable to retrieve the email, our Registrations team will be more than happy to assist you.


If I add another person to the group after early bird registration ends, will that person still get the early bird rate?
For assistance with adding group members, please contact Registrations at 912-478-5551.

General

Can I register the day of the course?
Each course has its own registration deadline. Please visit the “Register” link the course’s website or give us a call at 912-478-5551.
How do I register for a class?
We have six ways to register: Online, via the course’s website and by mail, telephone, fax, email and in person.

Do I have to pay for my course when I register?
Yes, all course fees must be paid at the time of registration unless stated otherwise on the course page. The only exception is if your employer submits a registration form with a purchase order number so that we can invoice your firm.

Payment

Invoices

How do I request an invoice?
To request an invoice, please contact Registrations by email at ce-registrations@georgiasouthern.edu or at 912-478-5551. Please be aware that if you are paying with a Check, payment must be received within 10 business days of registration.

If you are paying with a Purchase Order, a signed Purchase Order must be received within 14 days of registration, followed by a check within an additional 14 days.

If payment deadlines are passed, the registrant’s rates will be adjusted according to rate changes by dates listed on the event detail page. If final payment is not received prior to the event date, the registrant must provide payment on-site and will be charged on-site registration rates.

Can you send a copy of the invoice to my accounts payable department?
Yes, please send us an email at ce-registrations@georgiasouthern.edu with the name and contact information for the person you would like to receive the invoice and we will make sure they receive it.

Payment Options

Can I get HOPE Scholarship funding for Continuing Education courses?
HOPE is intended to fund credit-bearing courses. The Division of Continuing Education courses are non-credit bearing. You may find out more about the HOPE Scholarship by visiting www.gafutures.org.

I would like to register and pay with a credit. Which cards do you accept?
The Division of Continuing Education is only authorized to accept credit cards from Visa, MasterCard, Discover and American Express. Please note: A 2.75% convenience fee will be added to all credit and debit card payments to offset the processing fee the Division must pay to the credit card processor. Alternative payment methods are available to avoid a convenience fee.

What options do I have other than credit cards for payment?
We also accept checks and purchase orders. If you are paying with a check, payment must be received within 10 business days of registration. Please make checks payable to

Georgia Southern University
Continuing Education Registrations
PO Box 8124
Statesboro, GA 30560

If you are paying with a purchase order, there are three ways to send in a signed copy.
  1. By email to ce-registrations@georgiasouthern.edu.
  2. By mail to Continuing Education Registrations, PO Box 8124, Statesboro, Ga 30460
  3. By fax at 912-478-0847
If the payment deadline has passed, the registrant’s rates will be adjusted according to rate changes by dates listed on the event’s detail page. If final payment is not received prior to the event date, the registrant must provide payment onsite and will be charged the onsite registration rates.

How do I pay for registrants at more than one institution?
If you would like to register as a group, please be sure to select “Add Person” on the Registration Summary page of the registration process. Group registrants appear on a single invoice unless otherwise requested. For assistance with adding group members, please contact Registrations at 912-478-5551.

Substitutions and Refunds

I can’t make it to the event. Is it possible to receive a refund?
As stated in our Terms and Conditions, you may either request a substitution or a refund if you cannot attend the event. The number of days prior to the first day of an event will determine the amount of your refund. For further assistance, please contact Registrations at 912-478-5551.

May I substitute someone if I am not able to come?
Yes, however, there is a small substitution fee of $25. We ask that substitutions be made at least 14 days prior to the event. Please have the following information available for substitution:
  • Name
  • Email
  • Phone Number
  • Title
  • Company

Please contact Registrations at 912-478-5551 or at ce-registrations@georgiasouthern.edu.

What happens if the Division of Continuing Education cancels a program?
We reserve the right to cancel programs as necessary. If this happens, you will be notified by email, mail or phone. We will be glad to refund your payment or you may transfer your registration to another program.

Miscellaneous

 

I want to get a college degree. Can you give me advice or help me with the process?

While the Division of Continuing Education currently only provides non-credit courses, you may find out more about credit-bearing programs at Georgia Southern University by visiting the Admissions website.

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Last updated: 6/28/2019