Center for Online Learning
Support
24x7 GeorgiaVIEW OSC
OSC - Top 5 Support Issues
- Java Certificate Warning
- My Computer icon missing
- "Session Already Running" error
- What is "Who's Online"?
- Login Loop Issue (Institutional listing error)
Other Support Links
- Student Tutorials
- Student Online Learning Orientation (SOLO)
- Plug-in Support
- Supported Software
- WIMBA Classroom Support
- Scheduled Maintenance Calendar
The OSC is a 24x7 helpdesk service. Its first and main goal is to provide a knowledgebase and self-service portal for answering common questions. You can also create an account and open tickets, chat with live personnel, or call them. Check out the growing number of support topics for both faculty and students. NOTE: This is the primary support channel for students.
Help Yourself
Many problems you will encounter are simply related to a software issue on your computer. Diagnosing and fixing these can be simple if you know where to look. All of the features that are required by GeorgiaVIEW can now be tested within the system itself: Check Browser. This will perform several checks on your computer, and if any of them fail, simply follow the steps to diagnose and fix the problem.
If you have a problem with GeorgiaVIEW itself, using the Help menu in the upper right corner while inside your course is one of the most effective and helpful things you can do. It is context-sensitive and will give exact instructions.
We also offer a Known Issues, Supported Software, and Plug-In Support pages which will help diagnose some common problems.
Browse this site (or view our Site Map). It's almost impossible to list and organize all the information we offer on one page, so spending a minute or two browsing our site can yield all the information you'd ever need.