Center for Online Learning
Known Issues
In an effort to provide you with the most current troubleshooting and support information, we've constructed this page to let you know what we know. The issues we're focused on getting fixed, and those we are monitoring with every new service pack release. If you discover a perceived issue, please contact Support (Faculty / Students) and we'll take a look.
Faculty Only (Designer / Instructor)
| Issue | Details | Affects |
|---|---|---|
Notification ( ) icon |
Icon does not always work properly in Build and Teach views. No known workaround except to check manually for new items. Fixed in a future release. | Platform independent - system issue. |
| Grade Book columns | Columns appear misaligned across name v. grades. Fix: Use the "Unfreeze Columns" option within Grade Book Options. | Safari and Firefox on the Mac. |
| Group Assignments | When attempting to modify the Due Date / Cutoff Date on a group assignment, an error is given. Workaround: Re-create the assignment. | Platform independent - system issue. |
| Anonymous Discussions | The "anonymous to students" option in Discussions is actually anonymous to all. (No grading allowed with anonymous). This is a mis-wording to be fixed in a future release. | Platform independent - system issue. |
| Grade Book disappears | The Grade Book appears to have disappeared or will not load. Fix: Clear Temporary Files in Internet Explorer [Tutorial] or Firefox [Tutorial]. | Internet Explorer on Windows. |
| Paging setting | The "paging" setting in My Tool Options does not properly set the Grade Book item paging total. | Platform independent - system issue. |
All Users (Students, Faculty, Staff)
| Issue | Details | Affects |
|---|---|---|
| "My Computer" icon | The My Computer icon for uploading files sometimes does not load. Fix: Install latest Java (from java.com) and remove all older versions. | Inconclusive |
| HTML Creator | The HTML Creator sometimes does not load. Related to "My Computer" problem, and solution is the same. | Inconclusive (more prevalent on Macs) |
| Error when accessing MS Office docs | Issue is sporadic and only affects IE 7 when Office 2007 is installed on machine. Solution is to save files first, then open them. Additionally, you can download and install the Firefox browser, which is not affected. | Windows with Office 2007, IE 7 |
| "Login Loop" or "Unable to locate the page you requested" | User is given an error page or directed to an insitutional listing page. Can occur in old Java version. See OSC article on "login loop". - Install latest Java (from java.com) and remove all older versions. |
All platforms |
| Viewing documents | MS Office documents appear not to open (Information Bar pops up at top of window). Fix: Visit the IE Configuration page to fix permanently. | All Internet Explorer versions. |
| Printing documents | HTML documents converted from MS Word 2007 will not print in Internet Explorer. Solution: Remove the first line of HTML code: <html ... > that is in the file. |
Internet Explorer 7 |
Other Troubleshooting Resources
- The will show you common platforms and their compatability with GeorgiaVIEW.
- Having a problem with a plug-in like Adobe Reader? This is the resource page for those issues.