Center for Online Learning

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Support

24x7 GeorgiaVIEW OSC - Everyday all day, 365 days a year.

OSC - Top 5 Support Issues

- "Login Loop" - kicked out
- My Computer icon missing
- Java Certificate Warning
- "Session Already Running" error
- Assigning Course Content

Quick Links

- Instructor's Guide to Teaching
- Template Request Form
- Crosslisting Request Form
- Scheduled Maintenance Calendar

Other Important Links

- Online Course Design
- Wimba Classroom
- Respondus
- StudyMate

The OSC is a 24x7 helpdesk service. Its first and main goal is to provide a knowledgebase and self-service portal for answering common questions. You can also create an account and open tickets, chat with live personnel, or call them. Check out the growing number of support topics for both faculty and students. NOTE: This is the primary support channel for your students.

NOTE: If you experience issues after hours or during the weekend, this is the primary support channel. Contacting Georgia Southern personnel or the Helpdesk may result in a delayed response times.

GeorgiaVIEW Online Support Center - 24/7 Help: 866-588-5293

Local GeorgiaVIEW Support - M-F 8-5pm ONLY

The IT Services Helpdesk located in the Library Commons provides frontline support for faculty issues with GeorgiaVIEW. Their hours are 8am - 5pm during the week, with no weekend hours. Below is their contanct information.

Phone: (912) GSU-5429
Email: helpdesk@georgiasouthern.edu
Office: Library Commons (2nd floor)

Help Yourself

Many problems you will encounter are simply related to a software issue on your computer. Diagnosing and fixing these can be simple if you know where to look. All of the features that are required by GeorgiaVIEW can now be tested within the system itself: Check Browser. This will perform several checks on your computer, and if any of them fail, simply follow the steps to diagnose and fix the problem.

If you have a problem with GeorgiaVIEW itself, using the Help menu in the upper right corner while inside your course is one of the most effective and helpful things you can do. It is context-sensitive and will give exact instructions.

We also offer a Known Issues, Supported Software, and Plug-In Support pages which will help diagnose some common problems.

Browse this site (or view our Site Map). It's almost impossible to list and organize all the information we offer on one page, so spending a minute or two browsing our site can yield all the information you'd ever need.